FAQs

Can I put the products directly into my hamster's cage?

We always recommend that you put organic products (plants, vegetables, flowers, etc.) in the freezer for a minimum of 48 hours before using them to avoid contamination with pantry moths. As for other products, such as ceramics, we recommend cleaning them with a mixture of water and white vinegar.

Where do the products you sell come from?

Products sold on our site will always have the country of origin written in the product description. If the product belongs to a particular company, this will also be included in the product description.

On your shipping boxes, you have stickers saying they are recycled. Where do they come from?

We currently work in partnership with a Quebec company that recycles the boxes directly from different companies. It is possible that your boxes may have logos which do not belong to Hamster Depot; we are in no way affiliated with those companies, we are simply doing our part to help the planet.